Everything we do centres around the experience (whether that's your customers, readers or team). We focus on doing what we’re really good at, so everybody benefits.

An overview of what we do
Processes & Strategy

  • Digital & tech strategy
  • Service blueprinting
  • Workflows & lifecycles
  • Systems & processes
  • Onboarding

User experience

  • Customer development
  • Research & analysis
  • Product development
  • Customer journeys
  • Wireframing & prototyping

Creative

  • Branding & identity
  • Launch marketing
  • Interface design
  • Collateral & products
  • Art direction

We believe that quality is the best form of advertising and word of mouth the best marketing. Let’s work on improving those.

x

Projects we focus on

We work to strategically create and define your brand through considerable customer development work and research. We strive to then position your brand visually, internally and intangibly for deep engagement and longevity. We often extend our visual identity work to marketing campaigns, collateral, products and client assets.

  • Customer development
  • Research, interviews, personas
  • Strategic positioning
  • Tone, values & proposition
  • Identity kit
  • Creative direction
  • Opportunities & recommendations
  • 60+ page brand book covering all the essentials your brand will have in place to strategically move forward (and provide you everything you need for growth)
Price guide $5-20k and usually runs 4 – 12 weeks.
We'd love to hear from you. Email hello @ identitydivision.co or use the contact form for more information.

With business objectives and your users in mind we work with you to create seamless, useful and enjoyable experiences that are there to meet a specific goal, whether internal or external to your business. This may come in the form of user or team onboarding, website experiences, front-end ecommerce onto marketing campaigns, smooth back-end management, workflows and more. We start from a ten-thousand foot view before mapping out the journey from start to end and then working on the details improving every touchpoint.

This is ideal for growing businesses and/or businesses that know they are frustrated with their systems and workflows and still doing a lot of manual work, want to spend more time in more important areas but are bogged down but running daily business, experiencing bottlenecks, need to leverage from their years of work, have focussed on key business issues and now need to really improve a process or are feeling a decrease in customer engagement, loyalty & competitive edge. Our clients for this service vary greatly in size but we find this service works best with companies that have 10 - 5,000 employees.

  • Process improvement
  • User experience design
  • Customer journey mapping
  • Empathy mapping & matrixes
  • Design systems thinking
  • Prototyping & testing
  • Workflows & lifecycles
  • Customer touchpoint audit
  • Current state analysis
Business processes & workflow design start at $5k. Experience mapping & customer development starts at $7k. As these services are quite variable, please reach out to chat. We'll get to know your position & business better and provide you with more information.

Whether it's a new custom website design or an extensive program with a comprehensive back-end, we focus on the processes and design elements of each state within the system. With the objectives in mind, we strategize & research, visually layout the structure & architecture, undertake customer development and overlay the systems and integrations where appropriate. We then build on this by creating the customer journey flows and sketching interfaces, designing out the varying pages, scenarios and user actions, workflow architecture and user testing.

This is ideal for growing startups, small or medium sized businesses that have been in existence for at least a year (or have extensive business experience and are launching a new service or product). If you have big goals and know you need a comprehensive analysis of your current state, want to create more engagement & loyalty with customers, increase profitability and potentially scale up for new services, products or growth, this is for you.

  • Planning and analysis
  • Customer development
  • Journey mapping
  • User workflows
  • Prototyping & testing
  • UX & UI design
  • Development (if required) & QA
Work starts at $10k and varies depending on your website, product or system. Extensive website design packages generally fall into the $15k – $30k bracket. We charge a flat fee depending on your project requirements so there are no surprises.
We'd love to hear from you. Email hello @ identitydivision.co or use the contact form.

One of the projects we find ourselves often working on with clients is in the creation of online courses, training programs, intranets or learning management systems. Some of these are rolled out to the public, others are used as a training tool across professional service firms and others are programs for launching new internal staff training. We've been behind the scenes of multi-million dollar launches and know what it takes to design & sell the content you’ve developed.

  • Structure & training architecture
  • Content management & structure
  • Website or application design
  • Course/training materials design
  • Extensive marketing collateral
  • Go-live ready
Course and training design ranges $20k – $40k. We charge a flat fee and will quote this up accurately for you if we're a good fit. We'd love to hear about your program and requirements. Please email hello @ identitydivision.co or use the form.

A digital audit will deliver you an easy to digest, detailed PDF report on your website or mobile application, software or eCommerce website. We'll talk with you about your current state & goals, discuss the key pages/areas and processes that need examining (about 5 - 7 major components are included) and conduct our comprehensive audit within 2 weeks. At completion you'll be able to ask any questions or clarifications and we'll check back in with you too. You can use the report to present to any managers or stakeholders as required or simply use it as the guide to work on yourself or with your team for making the improvements (it includes a checklist).

This is for you if you're experiencing one or a combination of these issues: still doing a lot of manual work with users & clients, a high level of abandoned carts, consistently receiving similar support requests, user engagement drop off after signup, customer complaints about a set of issues, high exit rate on key areas, your team feels confused, unmotivated or fatigued with the product, low conversion numbers (account upgrades for example), a cluttered design or lack of consistency that's come from growing over time - it just doesn't feel how it should or a high churn rate. There is something going on and you need it clearly pointed out and feasible solutions provided. This is also for people who have a consistent revenue stream - your application or service is doing well - but you absolutely know you should be able to do better.

  • Value proposition, market fit & strategy
  • Detailed tear-down of your website, application or software
  • What's great, what's nearly there & easy fixes
  • Critical issues & solutions
  • Optimization ideas & opportunities
  • Potential new revenue streams & leveraging
  • Marketing improvements & strategies
  • Customer journey & process suggestions
  • Design recommendations & examples
  • All other notes that we pick up during the process
Digital audits are $1,500 and will save & make you a whole lot of money in way of missed revenue & opportunities and costly expenses or mistakes that could have been avoided.
Ready to book? Email through your website or application and your key issues to hello @ identitydivision.co so we can get chatting. Want to know more? Click here!

Do you need help in your growing business? Have a team with some inexperienced members or great staff you are looking to train up to the next level to suit the way your business is headed? Rather than adding yet another role, you need an advisor, strategist or creative director to help guide you in meetings and decision making? We can help in training up members of your team on UX/UI design, shifting them from graphical to web & application work, helping out in creating processes & implementing systems for more effective management, educating on customer journeys and lifecycles, resolving bottle-necks with you, working with you to test, prototype & iterate qualified ideas, assisting you in designing touchpoints of in-bound customer marketing, identifying lost revenue and new value add opportunities to delight clients, work prioritization or organizational change & staff engagement.

We will be your ongoing advisor each month and are able to cover a number of key areas as needed within your business. Our aim is to slide into your business, be there for critical decisions, be the outside strategy that gives you solid guidance, provide a compelling case for stakeholders if needed and suggest & assist in implementing solutions. We find this works particularly well in businesses that have suddenly surged in growth (i.e. over the last six months your team has gone from 3 employees to 25, or your revenue has quickly tripled) and you really need someone right now.

  • Team & company training
  • Design thinking & education
  • Experience mapping & customer journeys
  • User centric, human design
  • Team workflows & culture
  • Nurturing & delighting customers
  • Increasing value & profitibality
  • Digital strategy support
  • Design, systems & department audits
This package is offered on a rolling monthly basis at $5k per month. Please email us or use the contact page to send through some information on your business and to chat if this sounds up your alley.

Though most of our project are big ones, we also love to jump into smaller projects and learn about more businesses and the humans that power them. We've pulled out some of our work into bite-sized chunks so you can get the exact thing you need right now (and who knows, maybe we'll get to do some more work with you down the track). The tea is warming up and the cookies (of the choc-chip kind) are waiting.

Take a look at our work and options for document design (pitch decks, product catalogues, service guides, media kits, eBooks and more), social media strategy, systems & design, logo development, and packaging design.

Speaking and Workshops

We love meeting people face-to-face in workshops (with plenty of tea). Workshops are either held by Lis and one of the design or projects team or alongside a number of our extended team for specific expertise.

We primarily focus on running workshops for experience design, design thinking, customer journeys, systems & processes, product design & development, and brand strategy. All workshops are tailored to your business, audience, members or city. If you’d like to arrange a workshop at your company, please contact us and we’ll organize an interactive event with practical application.

All workshops can be organized by us (including venue, refreshments etc), held at your place of business or venue, or arranged in collaboration with you.

Looking for a speaker at your event? Lis does a select number of these per year and would love to hear about what you’re running and what we could potentially do for your audience. We love creating actionable takeaways and ensuring everybody feels not just inspired but smarter and clear on what to move forward with next.

Lis also loves Q&A panels and finds the questions posed to be insightful and interesting. Inevitably she tends to be asked about her lifestyle having travelled extensively throughout the world, setting up a few projects and running this shindig. Like most things in life she’s quite relaxed on this but tries to live more simply, consume consciously, spend time in the wild, and believes in fueling your body with the good stuff...and Leonard Cohen.

She runs this business (Identity Division), Nowhere & Everywhere and Skwoodle, along with heavy involvement in a number of other key projects.

To book a workshop or speaking event in your city, or within your company, please email us at hello (at) identitydivision.co and Emily or Lis will be in touch shortly.

Our team

We're an intentionally small and agile studio that houses itself in a creative space and across the world. We believe in these things and would love to hear about your work.

x

Lis Dingjan

Lis is a bicycle + basket riding developer turned designer from the Netherlands, with an additional background in law & finance. She has been heading up this studio for over 6 years and loves getting deep into business models, product development, strategy & sustainable design. Also a forever slow nomad and lover of grapefruits.

Favorite finds

Zanzibar off the coast of Tanzania and the Dolomiti in Italy. Everybody must visit both. They're finds right? I found them!

Australia's best export since The Easy Beats has to be the Gruen Transfer

Breather spaces for work, rest, meetings or play

Must reads

Essentialism by Greg McKeown

Let Us Compare Mythologies by my always-forever-man Leonard Cohen

Action vs Motion an article by James Clear that will change how you work

The Black Swan and Antifragile by Nicholas Nassim Taleb

Best line to get Lis chatting…

Oh wow, I’ve always wanted to go to Africa! Where was that taken?

Emily Safe

Our clients love Em nearly as much as we do. Emily is an extremely talented manager (of us too), strategic thinker and trained researcher with an eye for design. She is also an environmental scientist who works heavily on Nowhere & Everywhere and saves numbats in all that spare time. Women in STEM are quietly rocking it in this corner of the world.

Favorite finds

This instagram account for indoor plant inspiration and a reminder to read!

Seed for cool facts about your micro biome

This recipe for salted chocolate shortbread (it's my secret weapon to win anyone over)

Must reads

Half Earth, our planets fight for life

A lyrical book about trees that's actually about our place in the world. We are ecological tensions between co-operation & confict, negotiated and resolved (read it!)

And for something different, any Sherlock Holmes novel or any of the Phryne Fisher series by Kerry Greenwood

Best line to get Emily chatting…

Ask me anything about the environment!

It takes a village

This work always take a team. We call in our beloved copywriters, photographers, videographers, consultants & specialists for projects wherever required. We love working with them on every project we do and their skills are broad and detailed. Also they're really clever and funny. Double also, they're not the flashing people above - we couldn't manage to round up everyone across the world to take the same style of photo on something more than a smart phone with a smudgy lens. We're working on it (they tell us they're busy working on the projects)!

If your project needs any of these or more (we have a lot of people on tap from illustrators to bias advisors, environmentalists, server techs and crypto experts) we would love to work with you to craft the best team for you. During our project we'll also alert you if we feel you would really benefit from one of our extended team members so the options is always there. Whether it's conversion copywriting with a side of A/B split testing, or brand tone and humor infused copy, we know the difference and they're part of our fold. We can't wait for you to meet them.