Work With Us

Let's keep this simple. We could go on trying to convince you with sexy statements or luring copy about the work we provide or every little thing we can do together (which would be a long list to rattle off) but really we just want to get straight to it. And that straight-to-it is what you need.

We'd like to talk about that with you and hear your stories and ideas. Whether that's finally getting all your offline content into an incredible digital course, taking the next step in your business and bringing everything together into a seamless, cohesive brand that's beautiful, effective, persuasive and engaging, sorting out your systems because quite frankly things have just got to change (and you know you're missing time, revenue and probably your hair in there), designing your ecommerce website & customer mapping for easier management and more sales, or overhauling your internal company training system - let's chat.

We design experiences. Whether that's inside your team, user onboarding, your customer journeys, your new products and courses, how people interact with your brand or your management of such things as your departments systems or ecommerce orders.

Sometimes we'll throw words around - we favor practical, clever and exciting, love ease, and user experience, workflow automation, growth allowance, back-end functionality and strategic development are embedded in us. We have a lot of fun between the nitty gritty details and the big picture, and we'd like to craft the same experience for you.

If you're ready for an honest, clever, and fun relationship (kind of like the holy grail - we bake too) let's do this (the lame jokes are forever free and always readily available, the projects cost money so our moms don't worry).

 

Brand Development

We work to strategically create and define brands through considerable customer development work and research. We strive to then position your brand visually, internally and intangibly for deep engagement and longevity. We often extend our visual identity work to marketing campaigns, collateral, products and client assets.

Customer development
Research, interviews, personas
Strategic positioning
Tone, values & proposition
Identity kit
Creative direction
Opportunities & recommendations

Price guide $5-20k and usually runs 1 - 2 months.

Experience Design

With business objectives and your users in mind we work with you to create seamless and enjoyable experiences, whether internal or external to your business. This may come in the form of user or team onboarding, website experiences, front-end ecommerce onto marketing campaigns, smooth back-end management, workflows and more. We start from a 10k foot view before mapping out the journey from start to end and improving every touchpoint.

User experience design
Customer mapping
Prototyping & testing
Launch ready

Extensive website design & development packages generally fall into the $15k - $30k bracket. Business processes & workflow design start at $5k. Experience mapping & customer development starts at $7k. As these services are quite variable, please reach out to chat.

Digital Learning

One of the projects we find ourselves often working on with clients is in the creation of online courses, training programs or learning management systems. Some of these are rolled out to the public, others are used as a scaling measure across professional service firms and others are for internal staff training across countries. We know what it takes to design & sell the content you've developed.

User experience design
  Structure & training architecture
Extensive marketing collateral
Go-live ready

Launch ready course and training design & development ranges $20k - $40k.

Product Development

Are you developing new products, services or teams? Let's dig in.

We'll conduct customer development & research, collaborate with you on interviews, analysis, journey mapping, prototyping and user testing. By the end, you'll have a clear idea of the market you're providing to (and your potential customers who need the product), your feature set, what to do next, launching your market-ready offering, roadmap and more.

We believe in Minimum Loveable Products, not just viable ones.

Project investment ranges $10 - $50k for this service.

In-house Adviser

We become your in-house team to take on a range of possible roles. Whether undertaking significant customer & stakeholder development and implementing solutions, testing, prototyping & iterating qualified ideas, designing touchpoints of in-bound customer marketing, identifying lost revenue and new value add opportunities to delight clients, work prioritization,  organizational change & staff engagement.

Our role is in-depth and our aim is to slide into your business, provide a compelling case for stakeholders and implement solutions.

Team & company training
Experience Mapping
User centric, human design
Research, interviews & customer development
Team workflows & culture
Nurturing & delighting long term customers
Increasing value
Digital strategy support
Design, systems & department audit

Please reach out to hello {at} identitydivision.co

Business Hotline

This one's for the agencies, small to medium businesses and freelancers who want fast advice on business issues or have questions and want a sounding board. We'll jump straight into a Slack channel and Lis will be available to you at one-off rate ($350) or a fee for the month. Help can include...

Reviewing your documents, presentation or pitch deck
Help dealing with a difficult client situation
Project management questions
Systems, resources & processes
Customer experience mapping
Advice on design & strategy
Review of a critical project for delivery
Advice on your startup, direction, next steps & platform development
Product development roadmap

Please email hello {at} identitydivision.co

 

Contact us using the form below (preferable) or email us at hello {at} identitydivision.co and we'll ask a few questions and send you through our guide with more information. We'd love to hear from you and get to know your business.

Interested in us running a workshop for your company instead? We'd love to. Interactive, tailored specifically for your business and with a focus on tangible results & actions, click over here to see what we provide.

Who do we work with?
Non-stuffy corporates, entrepreneurs, professional service firms, technologists, wellness & sustainability advocates, retailers, not for profits, creatives, start-ups, craftsmen & women, architects and designers of all kinds.We work across numerous industries but every project is underpinned with the shared values of quality, strategy, collaboration and doing good in whichever form that may exist.
Our Process

We want to ensure everything is as ease-filled as possible for you. Our processes change a little for each project but if you reach out to potentially work with us you'll receive an email from Lis or Emily (our account manager) regarding your project. You'll then jump on a call with Lis or catch up for a meeting with us to talk about your business, project, goals, background and a whole lot more.

If we believe we're the right people to get you to your business objectives and we feel like a good fit to you, we'll pull together a little booklet outlining a potential project to get you there. If you're ready to do this, we'll then send across the papers and get you scheduled in and settled into our project management & communication systems where everything will be worked on pre - and throughout - our work together. We love working from a 10,000 foot view and then zooming in so that everything actually makes sense to everyone involved in the project (which includes you, your clients, customers, readers, staff, teams, departments, stakeholders, accountants...) and ultimately really, truly works.

Contact us about your project and we'll ask a few questions and send you through our guide with more information.

My name is & our business is called . Right now I'm in a little (or big) country called and I think you can't go through life without . I'd love to chat about and loosely we think what we're looking for will be in the bracket. To help you out, my email is and our website is .

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